introduction, process, mining, relatively, discipline, union, data, business, van, der, aalst, et, al, state, technology, goal, extract, explicit, models, event, anne, rozinat, modeling, body, methods, techniques, analyze, processes, logs, referred, ashistory, audit, trailor, atransaction, similarly, orbusiness, miningas, denes, described, automatic, construction, explained, life, cycle, modellimitations, proposed, extension, given, considerable, benets, organizations, challenge, taking, leading, role, seek, improve, operational, ciency, customer, satisfaction, managing, pro, jects, notably, aalstsl, provides, structure, frame, match, appropriate, proposals, availability, discussion, selection, thel, modelis, discussed, thebackgroundchapter, thesis, evidenced, suriadi, behaviors, australian, insurance, stated, resources, happened, due, lack, clear, relevant, questions, raised, stakeholders, demonstrates, additional, tools, properly, justication, elaborate, robust, conduct, framework, guide, notion, ofproject, charterswhich, sigmas, used, within, thedene, measure, control, contribute, positioning, eort, supported, individuals, term, embedded, culture, cyclealso, guidance, aspect, bridging, ob, jectives, outlined, leadership, context, quality, management, system, improvement, limitations, considering, adoption, sigmasdmaicmodel, aims, extending, modelwith, methodology, mentioned, regards, excellence, established, baldrige, performance, united, european, foundation, europe, selected, extend, lifecycle, outline, chapter, introduces, cyclemodel, ve, stages, discusses, alternative, andtheprocessdiagnosticsbasedin, using, thelmodel, justied, adopted, aqualitymanagementsystemorpracticebusinessimprovementframeworks, detailed, via, assurance, operations, italian, wherestage, planof, extended, sdenephase, introducing, charter, requirements, service, level, agreement, building, thelmodelstage, extractphase, detailing, ofkey, indicatorsa, kpisthat, leaders, identifying, extracted, theextractstage, themeasurephase, dmaicmodel, arrive, le, identication, overview, statistics, organizational, mapping, software, language, fth, create, ow, connect, integrated, modelin, human, competence, identied, basis, details, withdmaicsanalyzephase, causes, variation, conformance, checking, perspective, metrics, plots, prom, xdotted, chart, scatter, respectively, finally, discussesstage, supportextension, eectiveness, sources, errors, diminish, reliability, suitability, diminishing, impact, withdmaics, controlphases, couple, implemented, maintained, background, depicted, execution, consists, justify, flow, andoperational, support, accomplishing, milestones, generally, structured, modelstages, modeloperational, supportbecause, remain, aprocessdiscoveryphase, available, theprocess, diagnostic, similar, planandextract, relation, hasplanningandextractionphases, alog, preparationphase, matched, modeland, sense, modelcreates, theextractphase, achieves, task, thedata, processingstage, logandcreate, analysisstages, sc, dandestages, performcontrol, analysis, analysisandrole, analysisactivities, deals, aevaluationphase, modeldetails, howinterpretation, intervention, adjustment, redesign, reevaluate, kpis, formulated, current, reevaluated, feedback, clearly, indicated, mo, del, metho, include, aprocess, supportstage, itsevaluationphase, thatoperational, supportworks, mostly, assisting, users, prediction, recommendation, features, interpreted, dened, contrast, explicitly, mentions, itsprocess, objective, gained, insights, modify, actual, consideration, ndings, previous, section, positioned, ideal, candidates, execute, improving, however, primarily, designed, discovering, single, modelserves, purpose, working, broader, scope, focus, modelsince, initiative, commonly, theory, operate, modelhas, concept, widely, initial, modelsstage, sponsoring, executing, types, adata, driven, project, aquestion, agoal, onceplan, justifystage, completed, thestage, extractwhich, extracting, experts, domain, knowledge, information, ordered, stamps, related, unique, logis, astepwherethecontrolowisdetermined, inthiscontext, therearetwo, possible, outcomes, modeled, documented, de, jure, synchronization, known, asconformance, checkingor, actions, attempt, discovery, function, algorithm, maps, isrepresentativefor, modelenhances, discovered, adding, having, comprehensive, serve, usually, scrutinized, further, explored, nal, results, input, describe, behaviour, contained, phase, withdetect, predictandrecommendaspects, predict, running, instances, analyses, oriented, intended, chosen, broad, characteristics, interpretation, adjust, intervene, expand, introduced, making, manage, modeltm, brussels, based, nonfor, prot, membership, created, dedicated, increase, competitiveness, businesses, activities, relate, training, assess, peer, review, realize, success, recognizing, outstanding, sharing, recognizes, assessments, modeltmis, determining, whether, regardless, sector, maturity, establish, strengths, potential, gaps, vision, mission, common, vocabulary, thinking, facilitates, eective, communication, additionally, integrates, existing, planned, removing, duplication, basic, organisations, modeltmconsists, fundamental, value, creating, sustainable, future, developing, organisational, capability, harnessing, creativity, innovation, inspiration, integrity, agility, succeeding, talent, regarding, criteria, ofenablers, andresultsin, form, anon, prescriptiveframework, enablers, products, brainstorming, interviewing, external, consulting, porter, followed, modelling, sub, re, engineering, enable, eect, diagram, theprocesses, servicesenabler, cooperation, modelfor, cost, dimensions, healthy, balance, qualitative, quantitative, imperative, direct, reports, champion, overall, responsibilities, cross, functional, trained, recognition, measurement, theradarwhich, approach, questioning, copyrighted, material, reserved, logic, dynamic, determine, aiming, strategy, develop, set, deliver, required, deploy, ensure, implementation, rene, deployed, monitoring, achieved, ongoing, learning, matrix, element, series, infigure, logictmis, frameworktm, frameworktmis, administered, program, theprogramis, managed, national, institute, standards, agency, belonging, department, theprogram, empowers, competitive, ii], raising, awareness, importance, providing, educating, range, implementing, theprogramhas, instituted, tailored, nonprottm, educationtm, health, caretm, nonprottmconsists, components, i], thecriteria, core, scoring, guidelines, porpoise, helping, industry, answering, doing, therefore, criteriacontained, aforementioned, responding, thecriteriais, divided, interrelated, categories, criteriatmcan, ofmeasurement, managementwhich, emphasizes, entire, discuss, withincriteria, thebaldrige, questionnaire, criteriafor, nonprot, acquired, programswebsite, gure, permission, gaithersburg, commerce, obtain, copy, atwww, nist, gov, publications, cfm, global, standardization, latest, version, public, private, according, survey, million, certicates, issued, certications, environmental, automotive, applicable, clauses, subclauses, listed, clause, commitment, policy, authority, environment, realization, development, provision, measuring, equipment, nonconforming, subsequent, pyzdek, keller, handbook, rigorous, focused, highly, proven, principles, simple, improvecontrol, thedmaicmodel, briey, ddene, mmeasure, aanalyze, identify, eliminate, desired, iimprove, ccontrol, modelwill, harmons, typical, conducted, performed, valuable, progress, indicators, following, modelcan, denition, author, modelclearly, articulates, necessarily, conned, modelbecause, dictate, document, cesses, understanding, interact, motivation, concerning, itsdene, asset, planning, communicated, involved, documenting, controlling, expandl, design, inuenced, employs, v], forprocess, vi], promotes, furthermore, ciently, eectively, numerous, utilize, transformed, considered, frequently, application, interaction, produce, output, determined, nally, consider, continual, ade, adocumented, processin, normative, alternatively, petri, nets, notations, general, indicates, isthe, themeasurement, arealbusiness, comparison, interest, leverage, dictated, particular, records, evidence, meeting, mentioning, perform, auditing, designing, theconformance, checkinga, actually, being, comparing, observed, local, nodes, specic, improvementwhich, implement, needed, apply, monitor, ability, aid, monitored, measured, verify, wordproductis, tangible, non, requires, significant, synergy, aiding, executed, target, systemis, international, criteriatm, criteriatmor, assist, achieving, decrees, rely, greater, persisted, criterion, highlights, aware, criteriatmasmanagement, david, garvin, led, senior, employee, involvement, internal, andmanagement, factrather, instinct, quote, recent, breakthroughs, simplify, unify, decisions, certainly, effect, compare, beforehand, consequence, signicant, positive, rather, studying, solely, interviews, orinstinct, miningl, modeltmbeing, hasenablersandresults, sequence, species, address, suppliers, loops, modeltmprocesses, itsjusticationandextractionsphases, extraction, askey, mapped, compared, inl, recommending, predicting, modeltmwhere, andmanagedto, optimize, benchmarks, statements, qualied, modeltmcould, expanding, sigmasdenephase, lean, intends, thedmaicapproach, insection, illustrate, thedenephase, thedmaic, applied, example, planstage, expanded, going, drafting, approval, aproject, dening, schedule, focusing, selecting, members, obtaining, authorization, sponsor, drafted, request, sensitive, anonymized, savings, composed, understand, dierent, releases, impacting, amount, incidents, logged, summary, drafts, span, bugzilla, degree, attributes, inuencing, anomalies, issues, architecture, typically, formation, expertise, heavily, durations, intable, poster, maximum, resolve, parameter, consistently, ta, advanced, costumers, purchase, categorized, levelseveritystatusbasicadvancedfull, assign, code, resolutionnew, severity, levelslevel, alevel, codeincident, urgent, denotes, complete, impairment, unable, access, thelevel, codedenotes, functionalists, oered, codeis, secondary, functionality, preventing, summarizes, processed, discussing, main, generate, focuses, microsoft, concluded, persist, bases, entities, deduced, defect, tracking, bug, allows, developers, communicates, base, ticket, involve, veried, resolved, stored, extendingl, justifying, withdmaicsdenephase, modelby, opportunities, elaborating, conducting, deadlines, paramount, select, evaluating, necessary, research, gather, modeltmframeworks, extractpart, modeldata, extractstage, gathering, owners, critical, taken, examinations, itsextractstage, formulation, awellestablishedpracticeinthecontextofaqualitymanagementsystem, theextract, confused, akpithishastobeexpressedasaratioorpercentagesothisistracked, observe, trends, rate, shipped, items, returned, induced, performing, ian, rosam, rob, peddle, analyzed, improvementdetails, perception, linked, thatl, acquiringevent, evaluation, consequently, suitable, desirable, lose, jectivity, awarenessspecies, ensured, personnel, relevance, achievement, inuence, preferable, simultaneously, preferably, reference, continuous, modelwhich, redesigned, adjusted, intervened, conclusion, vast, rst, modeltmand, excellencetmand, modeltmdo, nature, subsection, modeltmin, toprocesses, servicesdetails, excellent, fro, maximize, generated, starting, asses, later, conformanceconformance, checkingwhere, deviations, meaningful, mix, enabling, contributions, strategic, essentially, cess, across, lo, oking, adopt, jectsl, fortm, implementationdetails, measuresthat, integrating, criteriatmalso, formulating, jections, instrategy, projectionsif, projections, longer, horizons, evident, va, eextractphase, possibility, sigmasmeasurephase, constructed, toplevel, generating, numeric, appendix, interacting, brief, explanation, provided, insubsection, deling, file, natural, representing, layers, included, library, algorithmplug, merge, produced, scase, idand, bugzillascf, rifcrm, elds, plug, layering, scrutinize, sanalyzephase, shown, per, idactivityresourcecomplete, timestampbugidpriorityproductseriousnessservicelevelworkgroup, codebasichelpdesk, showing, omitted, putting, containing, proceeded, explore, discotm, withdmaicsmeasure, discotmsoftware, familiarize, discostmfeatures, baseline, evaluate, progresses, displayed, discotmincludes, successfully, discotmusing, safeguards, expected, theoverviewfeature, statistical, volume, increasing, daily, extent, charteropportunity, statementsection, arrival, thestatisticsfeature, discotmshows, frequent, pattern, seriousnesstake, charge, ticketresolve, ticketclosed, discotmsliders, discotmoverview, view, fromoverviewstatistics, fashion, discostmactivity, classesview, thestatisticstab, classes, ofcase, variants, discotmoers, quickly, visualize, account, approx, involves, relative, histogram, discotmactivity, theactivity, fig, thecase, variantsview, practical, lter, handmade, ware, iterations, discotmwere, nalized, thatdmaics, measurephase, contemplates, documentation, discotmwhere, remaining, screened, seriousness, insert, activityassign, thesla, assigned, investigating, investigation, subprocess, paragraph, reviewed, activitytake, activitywaitindicating, waiting, counter, pauses, informed, respond, upgrade, resolution, serviced, xed, separate, called, resolving, addresses, asked, remotely, location, exits, reenters, notied, toresolvedstate, countdown, initially, reported, contact, automatically, closed, understandhow, accomplished, theyaxis, thexaxis, batching, happening, period, annotated, pink, ovals, thexdottedchart, accomplishes, facto, accordingly, depictedfigure, discotmis, transitions, allowed, cells, disabled, represented, deduct, synchronizes, theinprogressactivity, byresolvedactivity, succeeded, byfixedactivity, snapshot, handover, handled, instructions, fluxicontms, blog, deducted, central, consultations, manager, conrmed, managerial, capacity, handed, previously, instancesw, handling, discotmhas, ltered, involving, discarded, construct, indmaicsmeasurephase, propose, withdmaicsmeasurephase, establishing, disco, paving, theanalyzephase, enriched, accordance, accomplishments, areas, criteriatmframeworks, diagnose, translated, clarity, theorganizational, ortime, modeltmdetails, partnerships, delivery, emerging, deployment, exploiting, modeltmalso, peoplecriteria, aligning, align, earlier, workforcecriteria, itsworkforce, environmentsection, workforce, preparing, oforganizational, criteriatmstates, itsoperationssection, inprocess, managementthat, improved, developed, modelso, creation, sigmasanalyzephase, discotmprocess, nd, conjunction, becausedmaicsanalyzephase, otter, trace, tness, simplied, easier, convert, reproduce, proceed, aggregate, started, aggregating, semesters, thetime, framelters, grouping, original, resulted, ranging, jan, aggregated, intime, frameswe, ceed, thetra, ce, fitnessvalue, fromglobal, statisticsis, missing, predicted, insub, coloring, synchronized, sync, colored, unexpected, purple, compile, structuring, producing, analyzing, asimpliedprocessis, originating, thefitness, measurecalculations, theoveral, processtness, gathered, withreplay, analysisplug, fitnessas, etc, calculated, dividing, addition, skipped, sas, unexpectedly, ueas, eeas, subtracted, unit, inconformance, illustrated, clicking, pane, getting, resulting, filter, serves, replay, highlighted, legend, subgure, blurred, anonymize, proprietary, fitness, outliers, depict, date, thatresolve, anomalyandrequire, upgradeactivities, systematically, tableau, intelligence, noted, activityresolve, anomalyhas, systematic, lower, remove, removal, anomalyactivity, digesting, classied, prompted, forresolve, activitiesrequire, upgradeandresolve, hints, activityrequire, normal, fully, normally, stressing, added, removed, changed, obsolete, supervision, easily, staa, workload, phenomenon, discosstatistics, timeview, solution, axis, indicating, addressed, activitycreate, anomalyexecuted, plotted, usingxdottedchart, understood, caused, increased, center, chartdata, coloroption, installed, beginning, february, april, normalizes, involvingcreate, oblige, clients, depending, purchased, guards, conne, makers, adhere, conditions, withinsert, ticketorassign, seriousnesswill, haveinsert, ticketandresolve, ticketactivities, excluded, ltering, calculate, presso, carico, fromassign, seriousnesstoresolve, essence, complying, haveassign, seriousnessas, betweeninsert, tickettoassign, seriousnessdue, casecas, sorted, ascending, repeated, occurrence, consequent, calculations, withe, betweenassign, seriousnesstotake, infig, logarithmic, scale, arranged, facets, dots, preform, respective, withful, servicecontract, contacted, aslevel, upper, decreasing, constant, distributed, toresolve, ticketstate, slas, negative, slope, forassign, severityto, ticketandassign, severitytoresolve, ambitious, detecting, recommend, option, cient, reliable, materialize, ofdmaicsimprove, andcontrolphases, gains, newly, modelalso, detection, promoting, ectiveness, systemic, independent, evaluated, objectively, wel, expensive, occasions, less, reliably, historic, considerably, auditors, stake, holders, formanagement, inputstates, intervals, guarantee, continuing, adequacy, auditthat, shal, conforms, arrangements, theinternal, auditsubsection, status, audited, norm, frequency, objectivity, impartiality, obvious, reasons, procedure, ly, modelas, criteriatmand, itsprocesses, including, beyond, boundaries, maintaining, contributors, chain, promised, proposition, adequately, delivered, empowerment, experience, criteriatmin, ledge, managementand, vial, probability, reviewthat, improvementis, priorities, initsmeasurement, managementcriteria, sectionknow, technologylists, collecting, transferring, blending, correlating, criteriatmemphasizes, transfer, themanagement, factscriteria, advantage, impartial, transferred, collection, limited, exposed, factors, fail, manifest, thereliabilityaspect, deciencies, damage, fault, decrease, mitigated, likely, supportaims, manifested, inpo, mortemdata, sine, failure, readily, adequate, mitigating, inadequate, bathtub, curve, infancy, intuitive, silo, evolution, higher, mitigate, grasp, modelcould, represent, steep, skills, powerful, accuracy, sigmasimproveandcontrol, outlining, validation, ofdmaicscontrolphase, controlled, anomalytness, decided, qualify, fordmaic, oer, continuously, thatdmaicsimprovephase, lying, pugh, simulation, conguring, exclusive, gateways, inclusive, dealing, workaround, executingcreate, mandatory, executescreate, executeresolve, comply, reduced, specializes, prole, complex, multiple, specialist, handing, position, interface, scontrolphase, statistically, validating, institutionalize, overlooked, assumed, somehow, briefed, awlessly, assumption, confusion, conict, prevent, drawbacks, update, changeswithin, responsible, proceduresdescribing, criteriaso, budgets, nancial, otherwise, nical, reected, materialsso, systemsso, automated, aside, maintain, revised, quantify, wo, examined, nonprottmand, postulates, sigmasdene, extendedl, guiding, modellacks, inception, modelshortfalls, prioritized, studied, shortfalls, demonstrated, linking, governed, theefqmexcellencemodeltm, ofmanaging, factand, sigmasdmaic, ofl, denephase, intro, duced, articulation, preparation, modelwithdmaicsanalyzephase, particularly, withdmaicsimproveandcontrolphases, demonstrating, maintenance, articulated, sponsorship, commence, succeed, modeltmas, prospect, verication, mainly, completion, institutionalizing, realized, currently, university, paduas, performsconformance, bpmnwith, substantial, testing, cumbersome